77a77's Privacy Policy

77a77 ("we", "us", or "platform") is a premium online gaming service operated for Bangladeshi players. This privacy policy clearly explains how we handle the personal information you provide while using our website and related services.

This policy applies to all services, products, and digital channels of 77a77. By creating an account or using our services, you are considered to have agreed to the terms of this privacy policy.

77a77 only collects information that is necessary to run our services smoothly. We collect information in two main ways — what you provide directly, and what is collected automatically from your use of the platform.

2.1 Information You Provide Directly

The following information is collected during account registration and use of our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity document details (National ID or passport — for KYC verification)
• Payment information (bKash, Nagad, or Rocket account number)
• Communication history with our support team

2.2 Automatically Collected Information

When you use our platform, the following information may be recorded automatically:

• IP address and device type
• Browser type and operating system
• Page visit and navigation history
• Session duration and login/logout times
• Gaming activity data (bets, wins, history)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For fraud prevention and identity verification, we may also verify certain information from trusted third-party services. This process is entirely secure and is carried out solely to protect your account.

77a77 uses collected information only for lawful and necessary purposes. We never sell your information to third parties.

Collected information is used for the following purposes:

1. Account Management: To create, verify, and maintain your account.
2. Service Delivery: To process gaming, betting, deposits, and withdrawals.
3. Identity Verification (KYC): To meet legal obligations and prevent fraud.
4. Customer Support: To help resolve your complaints, questions, or issues.
5. Security: To prevent unauthorized access and suspicious activity.
6. Relevant Communications: To send important updates, bonus notifications, and security alerts.
7. Service Improvement: To analyze user experience and improve the platform.
8. Responsible Gaming: To help identify and prevent problematic gaming behavior.

Our platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform. Disabling these may prevent the service from working properly.
• Functional Cookies: Help remember your preferences, language selection, and login details.
• Analytics Cookies: Used to understand how users interact with the platform, which helps improve our services.
• Security Cookies: Help detect and prevent fraudulent activity.

4.2 Managing Cookies

You can manage or delete cookies from your browser settings. Keep in mind that disabling essential cookies may cause some services to not work properly and may affect your gaming experience.

77a77 never sells, rents, or shares your personal information with any third party for commercial purposes. However, information may be shared in a limited way in the specific circumstances below:

5.1 Service Provider Partners

We work with trusted service providers for payment processing, KYC verification, and technical infrastructure. These partners are required to follow our privacy standards and are only given access to information needed for their specific tasks.

5.2 Legal Obligations

Information may be provided to relevant authorities in response to court orders, lawful investigations, or other legal requirements. In such situations, we always provide only the minimum information necessary.

5.3 Business Transfers

In the event of a future business merger or acquisition, user information may form part of the transferred assets. In such cases, the new entity will also be required to maintain the same privacy standards, and you will be informed in advance.

5.4 Fraud Prevention & Security

If any suspicious activity, fraud, or money laundering is detected, relevant information may be shared with the concerned security agencies or payment providers.

77a77 uses industry-standard technology and practices to protect your information. Our security infrastructure is continuously updated and reviewed.

6.1 Technical Security

• SSL Encryption: All data transfers are secured through SSL/TLS encryption.
• Encrypted Storage: Sensitive information is stored using industry-standard encryption.
• Firewall & Anti-Virus: Our servers are protected by advanced firewalls and security software.
• Two-Factor Authentication: An option to add an extra layer of security to your account.

6.2 Administrative Security

• Only authorized staff can access user information.
• All staff are trained on privacy and data protection.
• Regular security audits and vulnerability tests are conducted.

77a77 retains your information only for as long as necessary. After a specific period, information is securely deleted or anonymized.

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Certain information is kept for a defined period to meet legal obligations and prevent fraud.
• Transaction Data: Retained for a defined period in accordance with financial regulatory requirements.
• KYC Documents: Retained for a set period for security and legal purposes.

Our system has an automated process to delete information after the applicable retention period ends. If you would like to know more about data deletion, please contact our support team.

77a77 believes you should have full control over your own information. To that end, we ensure you have the following rights:

8.1 Right to Access

You can request at any time to know what information we hold about you. We will provide a copy of that information within a reasonable timeframe.

8.2 Right to Correction

If any of your stored information is incorrect, you can request that it be corrected. Many details can be updated directly from account settings; for more complex changes, contact our support team.

8.3 Right to Deletion

You can request to close your account and have your personal information deleted. However, certain information may need to be retained for a specific period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You can stop promotional emails or notifications at any time. This preference can be changed through account settings or by notifying our support team.

8.5 Data Portability

You can request that your information be transferred to you in a common digital format, which we will fulfill where technically possible.

To exercise any of the above rights, please contact us at our support email. We will aim to respond within a maximum of 30 business days.

77a77 is a platform operated exclusively for adults (aged 21 and over). We do not knowingly collect information from anyone under the age of 21.

If we become aware that a minor has used our services or provided personal information, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child is using our services, please contact our support team immediately.

Our platform uses services such as bKash, Nagad, and Rocket for payment processing. These services have their own privacy policies and are governed by their own terms and conditions.

Game software providers on our platform (such as Pragmatic Play, Spribe, JILI, etc.) also operate as third parties. Some gameplay-related data may be processed with these providers to ensure the service runs properly.

77a77 is not responsible for the privacy practices of third parties. We only work with partners who maintain high standards of data protection.

77a77 may update this privacy policy periodically. When changes are made, we will:

• Update the "Last Updated" date on this page.
• Send a notification to your registered email for significant changes.
• Display a notice on the platform before the changes take effect.

If you continue using the service after an update, you will be considered to have agreed to the revised policy. If you do not agree, you may request to close your account before the changes take effect.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available directly on the platform 24/7
• Language: Support is available in both Bengali and English

We will work to resolve any privacy-related requests or complaints as quickly as possible. Our support team is available seven days a week, 24 hours a day.